Service Agreement

Enjoy the benefits of a global support infrastructure

Frontline is committed to offering our global customers worldwide technical support designed to help you get the answers you need, when you need them. No matter where you're located or when you need assistance, as a Frontline service contract holder, you’ll get:

  • The latest software versions and patches as soon as they become available
  • Access to experts at our local Active Support Call Centers and to our locally trained specialist support teams
  • Our knowledgebase, which includes fully searchable up-to-the-minute product information, technical resources, utilities, customer feedback and tips, discussion forums and more
  • Access to like-minded peers via annual users’ meetings, user mailing lists and forums

A collaborative support system delivering greater end-user productivity

As a service contract holder, you can subscribe to our Keep in Touch (KIT) system that drives preemptive problem resolution through ongoing dialogue between global users and Frontline R&D:

  • Submit online reports
  • Have your say on product enhancement issues
  • Get in touch with Frontline R&D and other users

Contact your local support office for more information

See our Software License Agreement